Refund Policy

When refunds apply

• An order is cancelled before it ships
• A returned item passes our return inspection (see our Return Policy)
• An item arrives damaged, defective, or incorrect

Refund method

For Cash on Delivery orders, refunds are made via bank transfer or UPI to an account you provide. For orders paid online, refunds are credited back to the original payment method used at checkout.

Refund timeline

Once a return is received and inspected, refunds are processed within 5-7 business days. Bank/UPI transfers are usually reflected within 2-3 business days after processing; online payment refunds may take slightly longer depending on your bank.

Cancellations

Orders can be cancelled free of charge any time before they are shipped. Once an order has shipped, it can no longer be cancelled — please use the return process instead after delivery.

Partial refunds

If only part of a multi-item order is returned, or an item is returned with signs of use beyond normal inspection, we may issue a partial refund reflecting the item's condition.

Questions

For any refund questions, email sales@lodestarkit.com or call +91 96058 19730.